Our Privacy Policy
And the use of cookies
Elmbronze Ltd and its associated trading names (such as Totally Herby), companies and customers
respect your privacy during your visits to our websites, and in all our dealings with you on the
WWW or by telephone or mail.
We use the information we collect about you to process orders, and where necessary in relation to
these purchases.
We reserve the right to contact you by any means
strictly in relation to your order or subsequent purchase.
Your mail address and email address will NOT be used for marketing purposes,
nor will it be sold or given to any third party (except as may be required By Law of course).
Any voluntary mailing lists we may start will be opt-in only with default
"NO", rather than the more common (and disgracefully unacceptable in our view)
yes, where you have to make an effort to opt out.
We intensely dislike spam (junk mail, whether mail or email), and actively fight email abuse.
Protection of Personal Data
Whatever information is provided by you will not be passed to third parties unless stricly
necessary for the execution of your order or request for information. We may provide overall
statistics about customers, sales, traffic patterns and related site information to third-parties,
but these statistics will include absolutely no personal information that could identify you.
We do not sell or otherwise dispose of your information
as that is your information, not ours.
We cannot prevent bodies such as the Customs and Excise, Inland Revenue or regulatory bodies
from inspecting our records, but do take steps to prevent abuse by anyone.
Any such abuse will be prosecuted.
By using our Web site, you consent to the collection and use of this information by Elmbronze Ltd,
and our own directly owned groups, companies or divisions; or companies with which we have any
applicable agreement, but this will be prominently displayed where appropriate.
If we change our privacy policy, we will post those changes on this page,
but this should not take effect retrospectively.
In other words if we change our policies in the future, this should have no bad affect for any dealings
you make with us now.
Please note however that while we exercise Due Diligence to the best of our means, we
accept no responsibility, financial or otherwise, for any breach of our security that may occur,
or for any inadvertent loss of any information. Also see our legal page.
We are required by the UK Data Protection Acts of 1984 and 1998 to follow strict security
procedures in the storage and disclosure of information which you have given us. Our security
procedures mean we may need to request proof of identity before we are able to disclose your own
information to you. Please be tolerant for any inconvenience this may cause you.
Cookies
"Cookies" are small pieces of information that are stored by your browser temporarily
on your computer's hard drive. Our cookies do not to date contain any personally identifying
information, but they do enable us to provide special features and to store items in your shopping
basket between visits. Most of our cookies expire at the end of your on-line session, and are
designed to make your visit to our web-site more enjoyable. Cookies used if you personalise your
regular visits will have a longer expiry time, but will be renewable or removable under your control.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to
prevent that. Even without a cookie, you can still use most of the features in any of our stores,
or those of our customers, including placing items in your shopping basket and purchasing them.
You may refuse to accept cookies, and for this we operate a "fail-safe" method of
operation. This would mean that some optional features might not be available to you.
Note: currently this website
(totally herby, itchease.com/co.uk, sting ease, toots ease and all other individual product websites)
does not use cookies.
Ordering Information
- When you order, we need to know your name, delivery address, credit or
debit card number and expiry date. This allows us to process and fulfil your orders and to notify
you of your order status.
- We also ask for your telephone number which enables us to contact you urgently if there is a
problem with your order. For some international deliveries this number may be given to our
couriers. We also ask for your e-mail address, if you have one, to help us and you with your order.
Your don't have to give us your email address, but it is a big help to us if there are any problems.
- On some of our websites, unique parts of your e-mail address and order details may be used to allow
you to access any secure informational parts of the website without previous arrangement.
These are carefully selected to make them unique to you and so that they
cannot easily be found at random (order number or licence number for instance).
If such a facility exists, you would be made clearly aware of it on the website before such usage was made.
Currently this facility does not exist on this website.
- From time to time you may be given a reference number over the telephone or by mail or email,
to allow you to re-order easily, or use any secure payment method we may have.
Please also visit our legal and disclaimer
page for these policies.
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